This guide is intended for Wix store owners who wish to connect the Wix - Cal payment plugin. In this guide, you will find an explanation of the connection process, the prerequisites, and possible difficulties that may prevent customers from successfully connecting to the service.
Connecting to the Wix Cal Payment Plugin
The connection process for the Wix Cal payment plugin is very simple but requires an active PayMe account. Below is an explanation of the connection process from within the Wix platform:
- In the Wix dashboard, the customer should select Settings.
- Within the settings menu, the customer should choose Accept Payments.
- On this page, click the Connect button for the Wix-Cal application.
- In the connection page, scroll down and fill in the "API Key" field and the "Email" field.
Make sure to register with the same email used for the PayMe service. The customer can find their API Key in their PayMe account dashboard. In the PayMe main page, click on Settings.
At the top of the page, the "API Key" will be displayed, always starting with the letters MPL.
What to Do If you Don’t Have a PayMe Account?
The connection to the payment plugin can only be completed if the customer has a PayMe account linked to Wix.
If the customer does not have an existing account, they must register using the registration link.
Customers can also reach the registration link from the Wix platform on the registration page.
The registration process includes several pages where the customer must provide details about themselves and their business.
Once the password is created, the customer will be redirected to the PayMe main page, where they should click on Settings.
At the top of the page, the API Key required for registration will be displayed.
What to Do If You Cannot Connect to the Service?
There are several reasons why customers may not be able to complete the connection process to Wix-Cal. Below are the main reasons for connection failures and how to address them:
Email does not match the registered email – The customer must ensure they are using the correct email. If they need to change their email, they can do so in the PayMe dashboard or contact PayMe support at the following link: https://payme.io/contact-us/
Incorrect API Key entry – Some customers may not know their API Key or cannot find it. These customers should be directed to the PayMe Settings page, where the API Key is displayed at the top.
- Customers must enter the full 35-character API Key, which always starts with MPL in this format: MPLXXXXX-XXXXXXXX-XXXXXXXX-XXXXXXXX.
Using an API Key not associated with Cal – Some customers may have previously connected to PayMe’s payment services through other providers, such as invoice providers or other services. If the connection is unsuccessful, they must ensure that they registered through "Wix-Cal." If not, they must re-register using the registration link available on the Wix registration page.
Unsupported currency settings – The connection will fail if the customer’s store is set to process transactions in currencies other than USD, EUR, or ILS. In this case, the customer must change their currency settings in the Wix dashboard.
Trying to connect a second store with the same API Key – A customer who already has an active Wix store and attempts to connect a new store using the same PayMe account will not be able to complete the connection. In this case, they must create a new PayMe account and update the new API Key during the connection process.
Important: Reconnecting a new store after disconnecting an old one – If a customer previously disconnected their old store from the Wix-Cal payment plugin and is now trying to connect a new one, the connection may fail. Since PayMe does not receive automatic notifications from Wix about disconnections, PayMe may still associate the API Key with the old store, blocking the new connection. In this case, customers must contact PayMe support and request that the disconnection be updated in PayMe to allow the new store to be connected.